DIVVY PARTNER CASE STUDY

Building better relationships between client and accountant.

with Dan Luthi, Korbyn Gallegos,
and Catherin Owen

ignite spot logo
woman sifting through papers on a desk

ORGANIZATION

Ignite Spot Accounting Services is an accounting firm focused on small businesses. Their mission is to help every business in America become debt-free and profitable by 10% or more.

ignitespot.com

LOCATION

Kaysville, UT

INDUSTRY

Accounting/Finance

EMPLOYEES

19

STARTED USING DIVVY

2018

“Divvy allows us to completely change the way we interact with our clients to the point where we are adding value to the conversation about how their business can grow.”

– Dan Luthi, Partner at Ignite Spot (’21)

Before Divvy

  • Manual reconciliation across multiple systems
  • Hours of data entry
  • Days spent chasing receipts and missing transactions
  • Confusing software set up
  • Blindspots in client’s cash flow

After Divvy

  • Books closed on time each month
  • Better client relationships
  • Proactive cash management solutions
  • Reliable partner support
  • Increased advisory and coaching services
  • Intuitive, clean platform interface

The summary

Ignite Spot Accounting Services was founded in 2007 for one specific reason: to make businesses profitable. They specialize in small business accounting support and emphasize closing the gap between a CEO and the business’s accountant. By focusing on all aspects of business finance like bookkeeping, taxes, and coaching, Ignite Spot strives to build a close and beneficial relationship with each of their clients.

Using Divvy for clients

Divvy transformed the way Ignite Spot helped their clients each month. The process of closing the books, normally fraught with dozens of hours of data entry, receipt chasing, and transaction hunting, became faster and smoother. Instead of doing four to five times the work and scrambling to get done on time, Ignite Spot found themselves closing the books of clients who used Divvy on time every time.

“In terms of time savings or time efficiency, it’s almost exponential!”

– Korbyn Gallegos, Controller at Ignite Spot

As Ignite Spot referred more of its clients to use Divvy, they found added benefits beyond immediate crisis support and expense management solutions. As a firm focused on building trust and close relationships with their clients, it was important for Ignite Spot to change the way clients perceived their relationship with their accountant.

man speaking with a woman sitting at a table

“Divvy changed our methodology and approach to how we were communicating with clients. Now instead of being reactive and chasing and harping on people each month it turned into a proactive conversation about cash management solutions for the company.”

– Dan Luthi, Partner at Ignite Spot

Divvy helped turn Ignite Spot into a true partner with their clients, allowing them to be the resource clients turn to for advice on growing their business and saving them money.

Using Divvy for their firm

Ignite Spot wouldn’t feel comfortable referring their clients to use Divvy if they didn’t have first-hand experience using it themselves. They use Divvy for recurring expenses like software subscriptions and can immediately send their employees money any time it’s needed. Plus employees have the added benefit of uploading receipts even when traveling.

Catherine Owen, Executive Assistant at Ignite Spot, found herself over the firm’s accounts payable immediately after joining the team. Without a background in accounting, she was nervous and uncomfortable trying to set up a new system. But Divvy made the spend management part seamless for her. She went in and set up the structure and framework of the platform and even made suggestions and recommendations on improvements in the firm’s process.

“I quickly learned that Divvy is extremely user friendly. I love the interface. I didn’t have to do a lot of training. It’s very functional and easy for someone to pick up on. We have all our card transactions through Divvy now.”

– Catherine Owen, Executive Assistant at Ignite Spot

Now, using Divvy’s integration with their accounting software to automatically sync and upload information, the accounts payable process is easier than ever.

divvy laptop phone and card

Ignite Spot + Divvy

In July of 2019, Ignite Spot became an official member of the Divvy Partner Program. In addition to receiving support for their clients while onboarding the Divvy software, Ignite Spot found the relationship with their Divvy Partner Success Manager was key to their ongoing success supporting clients using the platform.

hand pointing at a laptop screen

“The biggest piece of the partnership program for us is the relationship we have with our Partner Success Manager. They have solutions and are a centralized place to go for answers. We have a relationship that continually gives us clarity into what’s happening on the software side and helps us solve problems as they arise.”

– Dan Luthi, Partner at Ignite Spot

As a Divvy partner, Ignite Spot now finds themselves armed with the right tools to keep things running smoothly for their clients and themselves. Divvy’s spend management solutions and partner support allow them to truly deliver on their mission of building a better relationship between accountant and client and empowering small businesses to take control over their finances and grow.

Click here to learn more about how joining the Divvy Partner Program can help transform your firm like it did for Ignite Spot.