Automating expense reports and increasing credit
With Jessie Alexander, Director of Procurement at Bristol Hospice
employees now hold a company credit card
saved each month with Divvy
Bristol Hospice provides compassionate end-of-life care for patients and their families at 26 locations in seven states.
STARTED USING DIVVY
Bristol Hospice needed an expense reporting process employees could actually complete, and a line of credit they could count on. Divvy gave them the power to spend and reconcile in one seamless process.
- A complicated, time-consuming expense reporting process
- Not enough credit to cover daily operations
- Incomplete or missing expense records
- 500 hours estimated monthly time savings for 190 users
- All the credit they need to run their business
- Visibility and control of spending
Bristol Hospice had a common, yet costly problem. Few employees submitted expense reports on time, and others didn’t submit them at all. The issue wasn’t just accountability—it was also complexity.
Director of Procurement Jessie Alexander said, “The reconciliation process was so cumbersome that employees put it off or simply never completed it.” For Bristol, that meant not being able to track how unreported funds were spent.
Of greater concern was not having access to the credit they needed for daily operations. “We aren’t a huge corporation,” Jessie said, “and the bank we were with didn’t want to work with us.”
To take control of their finances, Bristol needed a way to simplify expense management, and a credit line that would keep every location running from Hawaii to Florida.
“The reconciliation process was so cumbersome that employees put it off or simply never completed it.”
In winter 2019, a controller at Bristol learned about the Divvy spend and expense management platform and passed the information on to Jessie, who signed up for a demo.
“Once I took the demo, I was sold,” Jessie said. “I could immediately see how much easier Divvy was going to make our lives. Plus, they gave us access to the credit we needed.”
Jessie braced for a slow and painful implementation process, but she said Divvy was a turnkey rollout. “Usually when we implement a program, it’s really, really hard. With Divvy, I’ve only had to send three emails, and they were just informational.” She said Divvy cards were delivered surprisingly fast, and they pushed the Divvy app to company phones on the same day.
“People were so excited to use Divvy,” Jessie said. “Everyone understood it, and in the grand scheme of things, rollout went really well.”
“I could immediately see how much easier Divvy was going to make our lives. Plus, they gave us access to the credit we needed.”
With 190 Bristol employees now using Divvy, Jessie estimates the entire organization saves 500 hours every month on reconciling expenses. That includes the time it used to take for people to gather receipts and complete their paperwork, plus time for accounting to reconcile the reports they received—then keep asking for the ones they didn’t.
Not only has Bristol given their employees a tool to automate expense reports, they’ve given managers real-time visibility of every transaction. As a result, every department has stayed on budget since they started using Divvy.
“With Divvy, the entire reconciliation process takes seconds,” Jessie said, “which has allowed us to have complete records and a timely month’s close in accounting.”
Increased accountability throughout the organization, as well as access to a higher credit line, have given Bristol the financial control they needed to ensure the highest quality of care for patients and their families.